Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ShipmentBot website (shipmentbot.com), application (app.shipmentbot.com), APIs, and related services (collectively, the "Service"). The Service is operated by Anderson & Associates, a Washington company ("ShipmentBot," "we," "us," or "our").

By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that company.

1. The Service

ShipmentBot provides software for Amazon sellers and vendors, including inventory forecasting, shipment and purchase order management, settlement reporting, advertising insights, and related automation. Some features connect to your Amazon Seller Central or Vendor Central account through the Amazon Selling Partner API ("SP-API") with your authorization.

ShipmentBot is an independent product. It is not endorsed by, sponsored by, or affiliated with Amazon.com, Inc. or its affiliates. "Amazon" and related marks are trademarks of Amazon.com, Inc.

2. Accounts

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for keeping your credentials secure. Notify us promptly at support@shipmentbot.com if you suspect unauthorized use.

3. Amazon Authorization and Your Data

When you connect your Amazon account, you authorize ShipmentBot to access and process data from Amazon on your behalf, including orders, inventory, catalog, settlement, and advertising data ("Seller Data"). You retain all rights to your Seller Data. You grant us a limited license to host, process, and display Seller Data solely to provide and improve the Service. We handle Amazon data in accordance with the Amazon Acceptable Use Policy and Data Protection Policy.

You may revoke ShipmentBot's SP-API authorization at any time from your Amazon account settings.

4. Subscriptions and Payment

Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment processor, Stripe. Fees are stated on our pricing page or in a separate order form. Except where required by law, fees are non-refundable. You may cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then.

We may change prices with at least 30 days' notice. Price changes take effect at your next renewal. Taxes are your responsibility unless we are required to collect them.

5. Acceptable Use

Your use of the Service must comply with our Acceptable Use Policy, which is part of these Terms.

6. AI Features

Some features use artificial intelligence models (including third-party models) to generate forecasts, content, and recommendations. AI output may be inaccurate or incomplete. You are responsible for reviewing AI output before you rely on it or submit it to Amazon. AI output is provided "as is" and does not constitute business, financial, or legal advice.

7. Intellectual Property

We own the Service, including all software, design, and content we provide, and all related intellectual property rights. These Terms do not grant you any right to use our trademarks or branding. If you send us feedback or suggestions, we may use them without obligation to you.

8. Confidentiality

Each party will protect the other party's non-public information with at least reasonable care and use it only as needed to perform under these Terms.

9. Privacy

Our Privacy Policy describes how we collect and use personal information. If we process personal data on your behalf, our Data Processing Addendum applies.

10. Third-Party Services

The Service depends on third-party services, including Amazon SP-API, hosting providers, and payment processors. We are not responsible for third-party services, their availability, or changes Amazon makes to its APIs or policies.

11. Termination

You may stop using the Service and cancel your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use creates risk to the Service or other customers. On termination, your right to use the Service ends. On written request within 30 days after termination, we will make your Seller Data available for export in a common format; after that period we may delete it.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT FORECASTS OR OTHER OUTPUT WILL BE ACCURATE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR EITHER PARTY'S BREACH OF SECTION 8.

14. Indemnification

You will defend and indemnify us against third-party claims arising from your Seller Data, your products or listings, or your breach of these Terms or of Amazon's policies.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Washington, excluding its conflict-of-laws rules. The state and federal courts located in King County, Washington have exclusive jurisdiction over disputes arising from these Terms, and both parties consent to venue there.

16. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give notice by email or in the app at least 14 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance.

17. General

These Terms, together with the policies they reference and any order form, are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control.

18. Contact

Anderson & Associates (ShipmentBot)
Washington, USA
support@shipmentbot.com